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Operations platform

Reservations, operations and invoicing. One system.

MyConcierge brings together the daily management of short-term rental portfolios — reservations, housekeeping, check-ins, maintenance, fleet and invoicing — with the Alberto assistant built in.

A day on the platform

From reservation to invoice, on the same record.

  1. 01

    Reservation

    Arrives from the distribution channel and lands on the unit calendar, with price and guest.

    System
  2. 02

    Tasks

    Cleaning, check-in and inspection are created from the reservation dates.

    System
  3. 03

    Schedule

    Each task is assigned to a team member and appears in the field app.

    Operations
  4. 04

    Check-in

    Guest documents collected on arrival and prepared for reporting to the authorities.

    Team
  5. 05

    Stay

    Messages and maintenance requests stay tied to the reservation until departure.

    Team · Alberto
  6. 06

    Close

    Invoice issued, expenses and commissions posted, owner statement updated.

    Accounting
Operations

The work plans itself.

Cleaning, check-ins and turnovers are created from the reservation dates, assigned to a person and tracked until they are done.

Nightly pricing

A suggested price. The call is yours.

Every night gets a price proposed from the unit’s own history. Approve and publish — the price goes out to the channel.

In-house assistant

Ask. Alberto already knows.

Alberto works behind the scenes and reads the same record your team uses. Talk to it from the assistant you already use.

Answers
Operational questions in plain language, across reservations, tasks and figures.
Flags
Unassigned turnovers, late check-outs and missing documents.
Drafts
Guest replies, task notes and daily briefings for the team to approve.
Modules

Eight modules, one record.

Reservations

Imported from distribution channels, deduplicated, priced and reconciled against each unit’s calendar.

Operations

Cleaning, check-ins, inspections and turnovers generated from the reservation and assigned to the team.

Field app

A mobile task list for housekeeping and technicians, with photo records and completion on site.

Messaging

Guest conversations in one inbox, tied to the reservation, with a history per stay.

Accounting

Expenses, commissions and owner statements, with invoices and tax information from operational data.

Fleet

Vehicle movements, routes, and laundry or inventory runs planned around the day’s workload.

Compliance

Guest identification, data prepared for reporting to the authorities, and document archiving at check-in.

Reporting

Occupancy, revenue and operational cost per unit, building and owner.

Field team

The field app.

Housekeeping, technicians and check-in staff work from their phones. Each task completed on site updates the reservation and the schedule in real time.

  • Today’s tasksIn order, with time, unit and type.
  • Address and accessUnit location and entry instructions.
  • Requested recordsThe photos and video each visit has to leave behind.
  • Issues on siteLogged on the spot, on the task itself.